You focus on your business. We’ll keep your website up and running.

With our WordPress support subscriptions, our clients sleep like a baby knowing their sites are secure, backed up and their technical questions get answered.

Let us take care of maintaining your website software and plugins, so you can focus on growing your enterprise.

Want peace of mind knowing your site is backed up?

We’ll backup your site daily and store it securely off-site. In the event you need a site restored to a previous version, we’re just an email away.

s

Does updating your site software put you on edge?

Relax! We’ll apply updates to your WordPress software as well as your site’s plugins shortly after they become available so you have the latest features and security patches.

~

Worried about your site's security?

We’ll perform regularly scheduled security scans of your site to make sure all is secure. Premium and VIP plans also include malware clean up if a problem is found.

w

Looking for tech help?

VIP subscription plans include an unlimited number of help requests of up to 30 minutes each, M-F 9-5. Longer tasks of up to 2 hours are available upon request.  

Frequently Asked Questions

Do you require annual commitments for your support programs?

No. Our support programs are month-to-month. Should you LOVE our service and wish to make an annual commitment, you can pay for the year in full and receive 1 month free.

Does your hosting in the Lite Support & Full Support programs include domain or email support?

No. You will need to have a separate provider for your domain and emails. However, we are happy to provide recommendations should you need any.

What happens if a security issue is found on my WordPress website?

For members of our Premium and VIP programs, we’ll notify you immediately and start to take the necessary actions required to clean up your site.

For members of our Basic program, we’ll notify you immediately of this issue. After, we’ll provide you with a quote based on the scope of the cleanup required. After that, you can decide how you want to proceed.

What types of 30-minute tasks can you help with?

We can update your content, configure new plugins, add new pages to your site, and more.

Our 30-minute support tasks are limited to requests that require coding and WordPress assistance. These tasks do not include any copywriting, graphic design, or marketing requests.

Do you actually host my WordPress website?

We do provide the option to host your website for anyone on our Premium and VIP Support programs. However, if you are happy with your web host and do not want to switch providers, you are not obligated to.

We provide hosting through our hosting partner, FlyWheel. They are a premium WordPress hosting solution known for their excellent security, outstanding support, and lightning speed. We host our own WordPress sites through them and recommend their service to all WordPress clients. Long story short, we love FlyWheel.

Do you provide SSL certificates?

If you subscribe to our Premium or VIP Support programs and host your website through us, we can provide an SSL certificate to you at no additional cost. 

How quickly will you be able to respond to support requests?

We aim to have all support requests received during the weekdays (Monday through Friday, 9am-5pm EST) completed within 24-48 hours. It usually happens much faster.

Should you submit a support request outside normally working hours, expect to hear from us first thing the next work day.

What if I have a task that requires more than 30 minutes to complete?

We will assess the scope of your request prior to completing it. If we feel it’s going to take longer than 30 minutes, we’ll provide you with a custom quote at that time.

Interested, but still have a few questions?

Contact Me

Privacy Preference Center

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?

Pin It on Pinterest

Shares
Share This